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A powerful, detailed guide written by long time Flight Attendant, Flight Attendant Hiring Expert and Airline Consultant Kiki Ward to inspire, educate and prepare prospective Flight Attendants in the highly competitive airline application and interview process. The guide offers complete insight into the Flight Attendant career, benefits, scheduling and more, plus valuable inside tips and trusted guidelines that allow applicants to stand out and shine in their airline interview. Over 90 current interview questions are included along with current team exercises and role play scenarios. Also included, an in-depth overview of what to expect in flight attendant training and the information you need to know to succeed along with the 24 hour clock and worldwide city codes to prepare you for interview testing.
- Sales Rank: #2774139 in Books
- Published on: 2000-06
- Original language: English
- Binding: Paperback
- 88 pages
Review
I got my wings! Thanks for writing such a great book. It is truly a wealth of knowlege! -- Mara, Miami FL
Thank you for The Essential Guide! It became my bible! It is certainly filled with an amazing amount of information... -- April, Hershey, PA
Your Guide is an excellent resource that left me very well prepared, I am so grateful to you! -- Dave, Burnsville MN
About the Author
Kiki Ward was hired as a flight attendant for American Airlines in 1986. She has been based at Dallas/Fort Worth, Chicago and Honolulu. Kiki has worked both as an international flight attendant flying to destinations within Europe, Australia and New Zealand as well as a domestic flight attendant serving destinations around North America, Canada and Mexico. Kiki is a recipient of The Professional Flight Attendant Award and has represented American Airlines at numerous charity and celebrity events, spoken at career day events as well as been invited to appear as a featured author at aviation seminars. Kiki has also appeared in major U.S. publications including Fortune magazine, Cosmopolitan magazine and major airline in-house publications.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Kiki Ward's Book is Worth Every Penny
By RG
Although I can not give this book five stars, I can not give in one star either like someone else did, or even two stars like a few other users did. If I had to judge this book by the way it was written and the way it was written only, I would give it 5+ stars, and on a scale of 1-10, a 10+. I really thought it was that good, and I would highly recommend this book to anybody whether they are interested in becoming a flight attendant or simply someone who likes to read. I feel I got something out of this book. In fact, I think Kiki Ward should be a writer (or write more books), and that is my opinion.
While I highly recommend this book, the only reason I give this book four stars instead of five is because I can not guarantee that it will land you the job, and that's the issue I ran into. As other Amazon users have mentioned, it gives excellent tips on what to expect at one of these flight attendant sessions, and the proper way to conduct oneself and go dressed while attending these recruiting events. In response to the interview questions and answers written in this book, I would highly advise using it as a reference only because the questions you will be asked at these interviews will differ from one airline to another. Furthermore, in some of the questions, Ward informs the reader that the answers have to be related to his or her work history. Therefore, there is no real answer. However, the questions mentioned in this book are all essentially the same/similar ones you will actually be asked; but, again try to investigate the questions the airline(s) you are applying to will ask. Prior to reading this book, I was asked the question about how to deal with a drunken passenger at one interview, and answered it incorrectly. This book actually gives the question and correct answer. After all, the reader is getting information from an actual flight attendant employed by American Airlines, and people say this is one of the airlines that is hard to get into. Another thing to point out, like others have previously mentioned, is that in this book there are a few typos here and there. It's nothing that would make me discourage someone from purchasing this book, but I feel it's important to point out. The only thing I can say is that flight attendant recruiters are EXTREMELY picky over who they choose, and one small imperfection and/or wrong answer can cost an applicant dearly. I would highly encourage anyone interested in becoming a flight attendant to look at several publications (this one included) and, most importantly, try to speak with other flight attendants to find out every little detail you can because the interview process for the flight attendant job is unlike any other.
Despite all that, it was a very good book, and it really makes me want to meet Kiki Ward one of these days. As I write this review, I have since read the book from cover to cover twice, and used the chapter with the interview questions as reference a few times. As a result, I felt very prepared for my interview. Ward knows how to intrigue her audiences, and this book made me want to keep reading more. With that being said, this book is awesome, and I hope I can see another book by Kiki someday. The best of luck to anybody wishing to pursue a career as a flight attendant.
0 of 0 people found the following review helpful.
Love it! I just received the book yesterday and ...
By Debmun1215
Love it! I just received the book yesterday and read through the first chapter. The first chapter answered many of the questions I had about being a FA. I tried to google information, go on Youtube and look at FA videos to try and find information about being an FA but it wasn't enough to answer my questions that I had to prepare me for what to expect as an FA, both the pros and the cons. The author really explains to you what your life as a FA will be like which helped me to understand what will be required of me and to make a better decision on if this is the right career choice. Well, after reading the first chapter I still want to be an FA and this book will definitely prepare me for the interview process, training, relocation and any other things or situations associated to being a FA. If you are planning to make a career change like myself or starting a career as an FA, I highly recommend this book.
5 of 6 people found the following review helpful.
Not An Essential Guide
By Kim
I am not sure why this book has such an excellent rating on here. I bought this after reading quite a few articles, perusing Facebook groups dedicated to those seeking a career as a Flight Attendant, watching youtube channels about the lifestyle, etc. I was pretty disappointed to find that this book offered very little new information for me and honestly didn't reveal any "secrets" regarding the behind the scenes of an Airline interview. There wasn't any more information compared to a google search of the same questions; articles that I had already read on the internet about interviews and, specifically, how to answer interview answers. Also the grammar is terrible! It is as if the author didn't have anyone proofread for errors.. constantly using the wrong from of their and they're. Very annoying and unprofessional.
If you haven't done any research about this career I can see how one would think it helpful, but in my opinion the entire book is rather bland, somewhat opinionated, and lacking. (And the grammar errors! Grr.) Don't buy this when you can find better information about Flight Attendant Interviews by doing a little google search first!
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